As we have been repeatedly sharing new concepts about use of ICTs for empowering humans, their use in e-governance is an emerging field. The concept of “Jhang model” for curbing corruption is an elegant and simplistic solution for the local governing bodies to establish feedback mechanisms for checks and balances on corruption in daily operations of bureaucracy and government officials.
Started off in district of Jhang in Punjab, Pakistan, the idea is now gaining ground in other districts of punjab. The whole concept is expained in the video (some portions are in urdu and i’ll try to put it in words here).

Video presentation commentary:

I’ll show you a small video and it will give you the visual sense of the project.

‘It is a simple project, if any citizen pays a visit to any government office for routine work, his/her cell number be recorded and after a given amount of time any responsible government official shall contact him/her about the visit and the experience of the citizen. The officer can directly ask him/her if any corruption was witnessed? If any pattern is discovered representative officials should take action.

Call…

Allahdita, i’m DCO Gujranwala speaking (our call got hungup), i was talking about the program started on behest of Chief minister Punjab to check if there is any problems being faced by citizens during the registration process… You were here a few days back for your registry so i wanted to check back if you faced any such problem, did anyone overcharge you (yes), did you get your work done within one day? (yes) My bother how much did they charge you? (it cost me 3000 Rs in total). Does it include the documentation work too? (yes) Did clerk charge you anything extra? (No sir).

Second Call…

Is this Muhammad Sideeq? (Yes sir). Commissioner Bahawalpur will speak to you. (alright).

Sideeq sahab, Assalam-o-Alaikum, (Wa-Alaikum- Salam sir, is everything ok?) Thanks a lot. I’m commissioner Bahawalpur speaking, Mushtaq. You got your registration on 14th for for 5 Marla land in RahimyarKhan. Did you face any problems or anyone bother you? (Sir i did not face any problem, issue or tension. Thanks a lot for your follow up).

IVR Message – The following call is being made from Government of Punjab, you shall be receiving messages or calls from Government inquiring about the conduct you were provided during registration process. Did you face any difficulties or problems?


 

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